Mosafr Cars LTD Rentals (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our car rental services. By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

A. Personal Information

  • Name

  • Address

  • Contact details (email, phone number)

  • Identification documents (driver’s license, passport, ID card)

  • Payment information (credit/debit card details)

B. Rental Details

  • Rental period

  • Vehicle details

  • Authorized driver information

  • Return date and condition

C. Automatically Collected Data

  • IP address

  • Device information

  • Browsing history on our website

2. How We Use Your Information

We use the collected information for the following purposes:

  • To process rental agreements and provide car rental services.

  • To verify the identity of lessees and authorized drivers.

  • To communicate important updates or changes to our services.

  • For billing, payment processing, and refunds.

  • To comply with legal and regulatory obligations.

  • For internal analytics and service improvements.

  • To monitor vehicle location and ensure safety using GPS tracking (with consent).

3. Information Sharing

We may share your information with:

  • Service Providers: Third-party companies that assist with payment processing, insurance, or customer support.

  • Legal Authorities: In response to legal requirements, court orders, or to protect our rights and property.

  • Partners: For vehicle maintenance and workshop services when required.

  • With Consent: In cases where you expressly agree to share your information.

4. Data Security

We implement robust security measures to protect your data from unauthorized access, alteration, or disclosure. This includes encryption, secure servers, and regular audits. However, no online transmission is completely secure, and we encourage you to take precautions when sharing personal information.

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, rental agreements and payment details may be retained for tax and compliance purposes.

6. Your Rights

You have the right to:

  • Access your personal information.

  • Request corrections to inaccurate or incomplete data.

  • Request deletion of your data, subject to legal or contractual obligations.

  • Object to the processing of your data for specific purposes.

  • Withdraw consent where applicable.

To exercise your rights, contact us at Info@mosfrcarsltd.com or call us at +250 793 900 008.

7. GPS Tracking

All vehicles are equipped with GPS tracking systems for safety and operational purposes. By signing the rental agreement, you consent to the monitoring of the vehicle during the rental period.

8. Cookies and Online Tracking

Our website uses cookies to enhance your browsing experience. Cookies collect non-personal data such as browsing behavior and preferences. You can manage your cookie settings through your browser.

9. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices of these sites and encourage you to review their policies.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. All updates will be posted on our website, and the effective date will be revised accordingly.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:

  • Email: Info@mosfrcarsltd.com

  • Phone: +250 793 900 008.

  • Address: Kigali City Tower, KN2 Street, Kiyovu, Nyarugenge, Kigali, Rwanda

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