At Mosafer Rentals, we aim to provide exceptional service and transparency in all transactions. Our refund policy applies to cancellations made within 24 hours of booking. By using our services, you agree to the terms outlined in this Refund Policy.

Refund Eligibility

Timeframe: Refund requests must be submitted within 24 hours of the booking time.

Condition: The vehicle has not been picked up or used.

Refund Process

Request Submission: Submit your refund request via email at Info@mosafrcarsltd.com or contact us at +250 793 900 008 / +250 793 900 003 / +250 780 888 888.

Verification: We will verify the booking details and ensure the request meets the eligibility criteria.

Approval: Once approved, refunds will be processed within 7 business days.

Non-Refundable Fees

Any administrative fees incurred during the booking process.

Penalties for special requests or services rendered before cancellation.

Contact Us

For further assistance regarding refunds, please reach out to our support team:

Email: support@mosafercarsltd.com

Phone: +250 793 900 008 / +250 793 900 003 / +250 780 888 888.